The Only CPD-Certified Program That Teaches You
How to Build and Lead Operations for Online Businesses
certification for VAs, OBMs, CORPORATE pros
Here for a team member? We offer a Certification for Founders too: Visit here
You’ve built something incredible. But as your business grows, so does the chaos. Suddenly, you’re not just the visionary: you’re the manager, the problem-solver, the one putting out fires. You’re stuck in the weeds of operations, managing tasks instead of driving strategy.
It’s exhausting. And it’s holding your business back.
Next Cohort: February 2026
For Every 7 Founders, There’s Only 1 Skilled Operator
Over 900,00 businesses were started globally in 2025 alone, and every single one needs operational support. The demand for skilled operators is exploding but the supply isn’t keeping up. Right now, businesses are desperate for operators who can lead, strategise, and scale. The question is: Will you have the skills to meet that demand?
This is the most in-demand skillset in our industry.
Yet most operators are stuck because no one's teaching the actual skills needed to build and lead operations effectively - especially for online businesses.
You’re either:
Working in a role but missing key skills (data, team structures, strategic planning)
Operating intuitively without standardized processes
Translating corporate experience but don't know how online business operations work
Capable of strategic work but clients only give you tactical scope
And you're figuring it all out alone. Because the operations role is isolating.
What Each of You Is Actually Missing:
If you’re a va:
As a VA, you’re great at execution, building systems, handling tasks, and keeping things running. But when it comes to translating a founder’s vision into strategy, leading teams, or scaling operations, you’re stuck. Clients see you as a task-doer, not a leader. You want to level up, but you don’t have the skills to step into a strategic role
"Before the certification, I was stuck doing admin tasks as a VA, and I didn’t know how to step into a more strategic role. The Vision Matrix Method completely changed how I approach operations. Now, I’m leading team structures, creating scalable systems, and my clients see me as a trusted partner, not just as someone to hand off tasks too. I’ve doubled my rates and finally feel confident in my skills."
Laura P.
If you’re an obm:
You're great at systems and project management.
But when clients need more - data analysis, team design, strategic planning, operational audits - you're improvising.
You don't have frameworks for the higher-level work. So you're stuck at 2-3 clients doing everything. Your income is capped at the hours you can trade.
"As an OBM of 9 years, I was constantly juggling multiple clients and felt like I’d hit an income ceiling. The certification gave me the frameworks I needed to step into a more strategic role,especially the Data & Metrics module, which was a game-changer. Now, I’m working with fewer clients at higher retainers, and I finally have the confidence to lead operational strategy instead of just managing projects."
Anna A.
If You're Leaving Corporate:
You understand operations. You've managed teams and processes. But online business operations are completely different. You don't know:
How remote-first operations actually work
What tech and automation fit digital businesses
How to work with visionary founders (vs. corporate hierarchy)
How to build systems entrepreneurs will actually use
So you're watching people with less experience succeed, and you're not sure how to make the transition.
"Coming from a corporate background, I struggled to understand how online businesses operate. The certification taught me everything I needed to know about remote-first operations, automation, and working with visionary founders. The Vision Matrix Method was a huge breakthrough for me; I now feel confident walking into any business and building the operational infrastructure they need. Within three months, I landed my first £5,000/month retainer”
Danielle L.
And if You’re Doing It Alone…
No one to bounce ideas off. No peers at your level. No standard for what "good operations" looks like.
Every challenge, you're starting from scratch. Every client, you're figuring out a new approach.
It's exhausting. And isolating.
"I didn't think there would be such a 'community' with this course. I never feel like I'm asking a stupid question, everyone is supportive and it feels like home"
The operations role is lonely. But it doesn't have to be.
what students are learning:
"I didn't understand my role in the business. There were so many things I didn't know. Now I feel like I can apply everything I learned and even give professional advice on these topics." - Justin
"The Data & Metrics module was a game-changer. It's something I rarely see covered in other OBM courses, and it was the missing piece for me. I finally understood what data I should be tracking, how to collect it, and how to use it." - Anna
"The frameworks provided are absolutely priceless. The module on team structure and hiring was particularly valuable, as this was an area I had little knowledge of before." - Kate
"These are all skills I've used in the past but in an intuitive way - because I haven't standardized my process, I find I spend more time than I need to. Being able to internalize a structure will take so much mental load out of my brain." - Laura
Students aren't just getting confident. They're learning to do things they couldn't do before.
And they're doing it alongside others who understand what it's like to be the only operations person in the room.
Why I
built this
I’m Sneha.
I'm Sneha. After 14 years with companies like Google, NEXT Plc, and Selfridges, I left to build my own operations business.
When I started, there were no resources for operations professionals in online businesses. Everything was outdated corporate methodology or basic VA training. Nothing taught how to build operational infrastructure for remote-first, tech-enabled digital businesses.
I’ve Since:
Scaled my own operations agency to multiple 6-figures
Worked with 1000+ online businesses
Helped scale 11 businesses to 8-9 figure exits
Trained 50+ operations professionals
I spent 18 months with leading learning designers creating the UK's first CPD-accredited certification specifically for online business operations.
Not business building. Not marketing yourself. Not mindset work.
How to actually build and lead operations in online businesses, with the frameworks, skills, and community that didn't exist when I started.
What our students are saying:
“An absolute no brainer investment”
“I think the programme is a no brainer for anyone in an Ops position or wanting to get into that role. The course itself is so in depth and has actual substance. But the best parts are that you get to practise with real-life case studies, get detailed feedback back and are really supported in building a solid skill set I felt like I learnt something new each week and Sneha is such an amazing person to learn from. Before completion, I signed my first Operations Management client at a premium rate. For anyone thinking about it, just do it - your ROI will be tenfold over the span of your business.”
Lottie
“Quit my corporate job and am able to pay myself from day 1 of being full time in my business”
“If you're thinking about joining the Online Operations Certification, I can whole-heartedly say it's worth every penny. The learnings, the advice, the community, the feedback and the bonus modules. There is SO much content, its not fluffy AT ALL and it covers so many different topics. Sneha is the most wonderful mentor. I am on track to be leaving my corporate job and being able to pay myself from Day 1 in my business. And I couldn’t have ever achieved this without this certification”
Hannah
“Hit my first ever $10k month”
“Before joining the Online Operations Certification, I felt like I was just spinning my wheels and working without real direction. This program gave me so much clarity around what my role actually looks like when serving higher-level clients. I also loved that I wasn’t doing it alone as the bi-weekly cohort calls gave me a safe space to share, get feedback, and learn from others who truly got it. My biggest win was hitting my first $10k month within 4 months into the certification. If you're ready to grow and scale but don’t know where to start, this certification gives you the tools, confidence, and direction to move forward”
Anna A.
The Online Operations Certification
6 months
CPD-Accredited
Cohort-Based
20 Students
Maximum Per Cohort
what you learn:
Phase 1: Foundations
Stop feeling like just another pair of hands. Become the strategic partner founders actually need.
You'll understand your role, discover your operations genius through INSIGHTS Discovery (worth £1,000), and learn how online business operations actually work—so you can lead with confidence instead of waiting for direction.
You’ll learn how to:
Communicate effectively with visionary founders (who have a million ideas and want everything done yesterday)
Say no strategically and manage expectations without damaging relationships
Understand your unique communication style and adapt to different personality types
Lead remote teams based on how people actually think and work
Position yourself as a strategic partner, not just a task executor
Phase 2: vision translations & systems
Master the skill that separates you from every other VA or OBM: turning a founder's scattered ideas into a clear operational plan.
Learn our proprietary Vision Matrix Method so you leave every meeting not just with notes and to-dos, but knowing exactly how to translate vision into actionable systems & strategic plans.
You'll learn how to:
Take a founder's big-picture vision and break it into executable strategy
Build scalable systems from first principles (not just copy-paste templates)
Design team structures for lean, remote businesses
Lead strategic hiring processes and know when to hire what roles
Create systems that teams actually use (not documents that sit in folders)
Phase 3: Management & Execution
Stop drowning in daily tasks while projects pile up. Learn to manage both without burning out.
Manage remote teams with confidence, deliver complex projects alongside daily operations, and navigate difficult situations like a leader—not just a coordinator.
You'll learn how to:
Onboard and off-board team members professionally
Build and maintain team culture in remote environments
Manage projects from launch planning through execution
Handle difficult conversations and team conflicts with confidence
Set boundaries and manage your capacity without guilt
Balance strategic work with operational demands
Phase 4: strategy & Data
Move beyond "getting stuff done" to making strategic recommendations that drive real business growth.
Build dashboards that matter, track metrics that tell the real story, and use data to position yourself as the strategic advisor founders rely on for major decisions.
You'll learn how to:
Build operational dashboards (cash flow, marketing, team metrics)
Identify which 5-7 metrics actually matter at each business stage
Analyze data to make strategic recommendations (not just report numbers)
Conduct comprehensive operational audits
Create 90-day strategic plans that align with founder vision
Lead quarterly planning sessions with confidence
Phase 5: future-ready skills
Stay ahead of the curve. Learn the AI skills that will make you indispensable (or let you charge premium rates).
Build Custom GPTs and AI agents that streamline operations, solve client problems, and position you as someone who understands where the industry is heading—not just where it's been.
You'll learn how to:
Build Custom GPTs from scratch (no coding required)
Create AI agents that automate repetitive operational tasks
Implement AI solutions that actually save time (not add complexity)
Train AI with business-specific knowledge and processes
Position AI implementation as a premium service offering
PLUS: 2 live strategy sessions with an AI Operations Expert
View Complete Syllabus & Module Breakdown
We're Teaching You to Build the Factory That Builds the Machine
Every business needs operational support. But here's what most people miss:
Two agencies, two coaches, two SaaS businesses in the same niche could be at completely different stages, with different business models, different visions, and need entirely different operational infrastructure.
You can't just copy-paste operational systems from one business to another.
We teach you operational skills and critical thinking—how to assess what any business needs operationally based on where they are and where they're going.
You'll learn to walk into any business—whether it's a 6-figure coaching business, a 7-figure agency, or a viral TikTok shop—and know exactly what operational infrastructure it needs at each stage.
This Is a Lifetime Investment That 3x's Your Business and Market Value
This certification positions you as a strategic operator who can command premium rates, work across any business model, and confidently take on complex projects.
What this means for your business:
Command premium rates
CPD accreditation + strategic capabilities = the positioning to charge what you're worth. £2k-5k+ project fees become the norm.
Work efficiently at scale
Strategic thinking means you solve problems faster and make better decisions the first time. Serve more clients at higher rates while maintaining quality.
Take on exciting, high-value projects
Launch strategy, scaling infrastructure, team building - you'll have the skills to deliver complex work that commands premium fees.
Attract ideal clients through credibility
CPD certification and proven frameworks make you the obvious choice for founders ready to invest in real operational infrastructure.
Build a business that grows with you
These skills compound over time. Strategic operational thinking becomes more valuable as businesses get more complex and AI handles tactical work.
This teaches you to be the strategic operator that growing businesses seek out and invest in for the long term.
Here’s exactly how you’re supported throughout the certification:
Learning operational strategy is one thing. Having the support, feedback, and community to actually implement it? That's what makes this certification transformational.
Cohort based learning
Learn alongside 20 operations professionals building strategic businesses just like you.
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Real-time peer learning from people tackling similar challenges
Accountability coach who understands the journey and is there to support you if you ever fall behind
Network of operators you can collaborate with for years to come
Perspective on how different business models approach the same operational problems
“The cohort calls were amazing. Hearing other people's questions gave me insights I wouldn't have thought to ask about.”
Bi-Weekly Live Q&A Calls with Sneha
Every two weeks, bring your questions, challenges, and scenarios to live coaching calls.
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Hot-seat coaching on specific client situations or business challenges
Clarification on how to apply frameworks to your unique circumstances
Learn from questions you didn't know you needed to ask
Direct access to someone who's scaled 11 businesses and worked with 500+ clients
Two time slots (morning/evening) to fit your schedule
“The Q&A calls are where everything clicks. Sneha's real-world examples make the concepts so much easier to apply.”
Proprietary Vision Matrix Method
Learn the framework that separates strategic operators from task executors—and get licensed to use it in your business.
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A proven methodology to translate founder vision into actionable operational strategy
The ability to conduct comprehensive 16-point operational audits
Framework for creating 90-day strategic plans and quarterly reviews
A high-value service offering you can deliver to clients (typically priced at £1,000-£1,500)
"The Vision Matrix Method is one of the biggest breakthroughs. I can really see how valuable it is to link all decisions back to the founder's vision."
Personalised Feedback on Every Case Study
At every module, you'll work through case studies pulled from real businesses, different models, different stages, different challenges. And Sneha marks every single one personally.
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1-2-page feedback report on your operational thinking and approach
Insight into where your strategic assessment is strong
Specific guidance on how to strengthen your operational judgment
Confidence that you're thinking like a strategic operator, not just following templates
"The case studies challenged me to actually put the learnings into action. The feedback helps you understand what you've done well and what you could improve on, which is so valuable."
access to leading experts
INSIGHTS Discovery Profiling, DEI & Neurodiversity Workshops, AI Strategy Sessions, alumni access to network of certified operators
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INSIGHTS Discovery Profiling (£1,000 value) 2.5-hour workshop with a qualified practitioner to understand your communication style, strengths, and how you show up to clients.
DEI & Neurodiversity Workshops 4 specialized sessions with external experts teaching you how to build inclusive operations for diverse founders and teams.
AI Strategy Sessions with Operations Specialist 2 live sessions with an AI Operations Expert (worked with Microsoft, Colgate) to troubleshoot your Custom GPT and AI agent implementations, discuss emerging tools, and stay ahead of the curve.
Alumni Community Access Lifetime access to the network of certified operators for ongoing support, collaboration opportunities, and professional development.
"As someone who spent years studying as a chartered accountant, I feel like I'm doing another degree (and I love it!)"
what makes this work:
You're Learning Alongside Others
The bi-weekly calls became something students genuinely looked forward to - not just for learning, but for shared experiences and support.
"I loved listening to others' questions, learning from them, getting insight into the ops world. It was always inspiring."
You Apply What You Learn Immediately
Students use frameworks with current clients from week one. Implementation periods let you practice before moving to the next module.
“Students use frameworks with current clients from week one. Implementation periods let you practice before moving to the next module.”
You Get Frameworks, Not Just Theory
Standardized processes you can use again and again. The Vision Matrix Method. The SODA Framework. Proven approaches to data, team, systems, strategy.
"Being able to internalize a structure will take so much mental load out of my brain."
It's Built Specifically for Online Businesses
Not adapted corporate methodology. Built from the ground up for remote-first, digital, tech-enabled businesses.
You're Getting Professional Certification
CPD-accredited qualification in an industry without standards. When you say you're certified, it means you've demonstrated competency.
students are seeing results fast.
Many students land clients, raise rates, or take on more strategic work within the first few months, while still learning.
Your investment:
Pay in Full: £4,250
Pay over 6 months - £750
Pay over 8 months - £580
Pay over 12 months - £420
What You’re Investing In…
STRATEGIC THINKING THAT COMPOUNDS
The ability to assess what any business needs operationally—regardless of industry, stage, or model—so you can confidently work with any client.
REAL FEEDBACK ON REAL SCENARIOS
Case studies from actual businesses with personal 2-page feedback reports on your operational thinking and approach.
COMMUNICATION SKILLS FOR VISIONARY FOUNDERS
INSIGHTS Discovery training (£1,000 value) on how to work effectively with entrepreneurs who have big ideas and tight timelines.
PROPRIETARY VISION MATRIX METHOD
Licensed framework for conducting operational audits and strategic planning—a service that commands £1,000-£1,500.
CPD-Accredited Certification
Investing in your team member's professional development creates loyalty that money alone can't buy. They'll see a future with your business, reducing costly turnover and keeping your operational knowledge in-house.
Expert-Led Training
AI strategy sessions with operations specialists, DEI and neurodiversity workshops with external experts, and bi-weekly coaching with someone who's scaled 11 businesses to 8-9 figures.
Lifetime Access & Community
All materials, future curriculum updates, and connection to the alumni network of certified operators.
"For being in business for 9 years, this has been one of the best investments I have ever made. No course, no coach, or individual can match up to it."
"Honestly feel like you should charge double because the level of support and knowledge is superior to that of a master's degree."
Why This Investment Makes You Indispensable
When you can walk into any business - coaching, agency, SaaS, service-based - and assess what operational infrastructure they need, you become invaluable.
You're not limited to one type of client or one business model. You can work with businesses at any stage because you understand how to build the factory that builds the machine.
Students charge anywhere from £75/hour to £250+/hour depending on their market and services. Many package strategic work at £1,500-£6,500+. That means just one high-paying client can cover the cost of the certification in 2 months or less. And because you’re learning operational critical thinking, you’re not limited to one type of client or business model. You’ll have the skills to work with businesses at any stage, making you indispensable
But the bigger shift is this:
You're no longer limited by what clients think they need. You can tell them what they actually need because you have the operational thinking to assess it.
"I've been playing small when all I needed was the confidence in my skillset, which is what I gained through this certification and being with all of you."
The confidence comes after you develop the skills. Not before.
why now?
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January 15th. Priority enrollment for waitlist members. 20 spots maximum.
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You'll be invited to book a Strategic Operations Roadmap Call. We'll discuss your current skills, identify what you need to learn, and answer questions. No pressure - just clarity.
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If you're doing operations work but know you're missing skills - you're ready. If you're a VA wanting to transition but don't know how - you're ready. If you're leaving corporate but don't know online business operations - you're ready.
“I didn't think I could do it but I did. That has given me a big boost to believe in my ability." -
Yes. Students with full-time jobs and existing clients complete this. Implementation periods are built in. Lifetime access means you can revisit content as needed.
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Most focus on building your business or marketing yourself. This teaches the operational skills clients expect: data & metrics, team structures, strategic planning, vision translation, AI integration - teaching you how to build custom gpts and ai agents.
Plus: real case studies from a 5-year agency with personal feedback on every one. INSIGHTS training on working with founder personalities. Operational critical thinking that works across any business model or stage.
"The Data & Metrics module is something I rarely see covered in other OBM courses. It was the missing piece."
And you're learning in community - not alone with self-paced videos.
The demand for skilled operators is exploding, but the supply isn’t keeping up. Businesses are desperate for leaders who can build scalable systems, lead teams, and drive growth. This certification gives you the skills to meet that demand—and stand out in a crowded market. With only 20 spots available, now is the time to invest in your future.
your questions:
They've learned to build data dashboards. Design team structures. Lead strategic planning. Translate vision into operational strategy.
Most importantly, they've developed operational critical thinking - so they can assess what any business needs, regardless of model or stage.
And they're doing it alongside a community who understands what it's like to be the only operations person in the business.
50+ Operations Professionals Have Stopped Winging It
“Within four months of starting the certification, I had my first $28k month and landed a $8k retainer with a dream client. The frameworks and skills I learned gave me the confidence to position myself as a strategic leader, and it’s completely transformed my business. This certification has paid for itself multiple times over”
Jenny H
Next Cohort: February 2026
APPLICATIONS OPEN: January 15th Limited to 20 participants
We only accept 20 students per cohort to ensure personalized feedback and support. Spots fill quickly. Join the waitlist to secure your place and get priority enrollment and exclusive bonuses.
You can keep improvising. Keep Googling solutions. Keep figuring it out alone.
Or you can learn from proven frameworks, get personalized feedback on real case studies, and develop the operational thinking that makes you indispensable across any business model or stage.
The demand for skilled operators isn't going anywhere. The question is whether you'll have the skills to meet it.